Refund policy

Exchanges/Returns:

Due to the nature of our products, We DO NOT ACCEPT RETURNS OR EXCHANGES. Orders may be cancelled within 24 hours of purchase for a full refund.We strive to provide high quality skincare products and excellent customer service.  After 24 hours, cancellations are not permitted as orders are processed for fulfillment.

Damaged or Incorrect Order: 

If you receive a damaged or incorrect item, please contact us within 48 hours  of delivery with photos of the issue. We will review your request and, if applicable, provide a replacement or store credit.

For any questions, please reach out to us at info@sensyualskn.com